diff --git a/core/commands/delivery.py b/core/commands/delivery.py
new file mode 100644
index 0000000..eb37a88
--- /dev/null
+++ b/core/commands/delivery.py
@@ -0,0 +1,125 @@
+from __future__ import annotations
+
+import time
+
+from asgiref.sync import sync_to_async
+
+from core.clients import transport
+from core.models import ChatSession, Message
+
+STATUS_VISIBLE_SOURCE_SERVICES = {"web", "xmpp"}
+
+
+def chunk_for_transport(text: str, limit: int = 3000) -> list[str]:
+    body = str(text or "").strip()
+    if not body:
+        return []
+    if len(body) <= limit:
+        return [body]
+    parts = []
+    remaining = body
+    while len(remaining) > limit:
+        cut = remaining.rfind("\n\n", 0, limit)
+        if cut < int(limit * 0.45):
+            cut = remaining.rfind("\n", 0, limit)
+        if cut < int(limit * 0.35):
+            cut = limit
+        parts.append(remaining[:cut].rstrip())
+        remaining = remaining[cut:].lstrip()
+    if remaining:
+        parts.append(remaining)
+    return [part for part in parts if part]
+
+
+async def post_status_in_source(trigger_message: Message, text: str, origin_tag: str) -> bool:
+    service = str(trigger_message.source_service or "").strip().lower()
+    if service not in STATUS_VISIBLE_SOURCE_SERVICES:
+        return False
+    if service == "web":
+        await sync_to_async(Message.objects.create)(
+            user=trigger_message.user,
+            session=trigger_message.session,
+            sender_uuid="",
+            text=text,
+            ts=int(time.time() * 1000),
+            custom_author="BOT",
+            source_service="web",
+            source_chat_id=trigger_message.source_chat_id or "",
+            message_meta={"origin_tag": origin_tag},
+        )
+        return True
+    # For non-web, route through transport raw API.
+    if not str(trigger_message.source_chat_id or "").strip():
+        return False
+    try:
+        await transport.send_message_raw(
+            service,
+            str(trigger_message.source_chat_id or "").strip(),
+            text=text,
+            attachments=[],
+            metadata={"origin_tag": origin_tag},
+        )
+        return True
+    except Exception:
+        return False
+
+
+async def post_to_channel_binding(
+    trigger_message: Message,
+    binding_service: str,
+    binding_channel_identifier: str,
+    text: str,
+    origin_tag: str,
+    command_slug: str,
+) -> bool:
+    service = str(binding_service or "").strip().lower()
+    channel_identifier = str(binding_channel_identifier or "").strip()
+    if service == "web":
+        session = None
+        if channel_identifier and channel_identifier == str(
+            trigger_message.source_chat_id or ""
+        ).strip():
+            session = trigger_message.session
+        if session is None and channel_identifier:
+            session = await sync_to_async(
+                lambda: ChatSession.objects.filter(
+                    user=trigger_message.user,
+                    identifier__identifier=channel_identifier,
+                )
+                .order_by("-last_interaction")
+                .first()
+            )()
+        if session is None:
+            session = trigger_message.session
+        await sync_to_async(Message.objects.create)(
+            user=trigger_message.user,
+            session=session,
+            sender_uuid="",
+            text=text,
+            ts=int(time.time() * 1000),
+            custom_author="BOT",
+            source_service="web",
+            source_chat_id=channel_identifier or str(trigger_message.source_chat_id or ""),
+            message_meta={"origin_tag": origin_tag},
+        )
+        return True
+    try:
+        chunks = chunk_for_transport(text, limit=3000)
+        if not chunks:
+            return False
+        for chunk in chunks:
+            ts = await transport.send_message_raw(
+                service,
+                channel_identifier,
+                text=chunk,
+                attachments=[],
+                metadata={
+                    "origin_tag": origin_tag,
+                    "command_slug": command_slug,
+                },
+            )
+            if not ts:
+                return False
+        return True
+    except Exception:
+        return False
diff --git a/core/commands/handlers/bp.py b/core/commands/handlers/bp.py
index 5ded0ac..442db8f 100644
--- a/core/commands/handlers/bp.py
+++ b/core/commands/handlers/bp.py
@@ -5,15 +5,14 @@ import time
 from asgiref.sync import sync_to_async
 from django.conf import settings
 
-from core.clients import transport
 from core.commands.base import CommandContext, CommandHandler, CommandResult
+from core.commands.delivery import post_status_in_source, post_to_channel_binding
 from core.messaging import ai as ai_runner
 from core.messaging.utils import messages_to_string
 from core.models import (
     AI,
     BusinessPlanDocument,
     BusinessPlanRevision,
-    ChatSession,
     CommandAction,
     CommandChannelBinding,
     CommandRun,
@@ -60,56 +59,9 @@ def _bp_fallback_markdown(template_text: str, transcript: str, error_text: str =
     )
 
 
-def _chunk_for_transport(text: str, limit: int = 3000) -> list[str]:
-    body = str(text or "").strip()
-    if not body:
-        return []
-    if len(body) <= limit:
-        return [body]
-    parts = []
-    remaining = body
-    while len(remaining) > limit:
-        cut = remaining.rfind("\n\n", 0, limit)
-        if cut < int(limit * 0.45):
-            cut = remaining.rfind("\n", 0, limit)
-        if cut < int(limit * 0.35):
-            cut = limit
-        parts.append(remaining[:cut].rstrip())
-        remaining = remaining[cut:].lstrip()
-    if remaining:
-        parts.append(remaining)
-    return [part for part in parts if part]
-
-
 class BPCommandHandler(CommandHandler):
     slug = "bp"
 
-    async def _status_message(self, trigger_message: Message, text: str):
-        service = str(trigger_message.source_service or "").strip().lower()
-        if service == "web":
-            await sync_to_async(Message.objects.create)(
-                user=trigger_message.user,
-                session=trigger_message.session,
-                sender_uuid="",
-                text=text,
-                ts=int(time.time() * 1000),
-                custom_author="BOT",
-                source_service="web",
-                source_chat_id=trigger_message.source_chat_id or "",
-            )
-            return
-        if service == "xmpp" and str(trigger_message.source_chat_id or "").strip():
-            try:
-                await transport.send_message_raw(
-                    "xmpp",
-                    str(trigger_message.source_chat_id or "").strip(),
-                    text=text,
-                    attachments=[],
-                    metadata={"origin_tag": f"bp-status:{trigger_message.id}"},
-                )
-            except Exception:
-                return
-
     async def _fanout(self, run: CommandRun, text: str) -> dict:
         profile = run.profile
         trigger = await sync_to_async(
@@ -129,63 +81,17 @@ class BPCommandHandler(CommandHandler):
         sent_bindings = 0
         failed_bindings = 0
         for binding in bindings:
-            if binding.service == "web":
-                session = None
-                channel_identifier = str(binding.channel_identifier or "").strip()
-                if (
-                    channel_identifier
-                    and channel_identifier == str(trigger.source_chat_id or "").strip()
-                ):
-                    session = trigger.session
-                if session is None and channel_identifier:
-                    session = await sync_to_async(
-                        lambda: ChatSession.objects.filter(
-                            user=trigger.user,
-                            identifier__identifier=channel_identifier,
-                        )
-                        .order_by("-last_interaction")
-                        .first()
-                    )()
-                if session is None:
-                    session = trigger.session
-                await sync_to_async(Message.objects.create)(
-                    user=trigger.user,
-                    session=session,
-                    sender_uuid="",
-                    text=text,
-                    ts=int(time.time() * 1000),
-                    custom_author="BOT",
-                    source_service="web",
-                    source_chat_id=channel_identifier or str(trigger.source_chat_id or ""),
-                    message_meta={"origin_tag": f"bp:{run.id}"},
-                )
+            ok = await post_to_channel_binding(
+                trigger_message=trigger,
+                binding_service=binding.service,
+                binding_channel_identifier=binding.channel_identifier,
+                text=text,
+                origin_tag=f"bp:{run.id}",
+                command_slug=self.slug,
+            )
+            if ok:
                 sent_bindings += 1
-                continue
-            try:
-                chunks = _chunk_for_transport(text, limit=3000)
-                if not chunks:
-                    failed_bindings += 1
-                    continue
-                ok = True
-                for chunk in chunks:
-                    ts = await transport.send_message_raw(
-                        binding.service,
-                        binding.channel_identifier,
-                        text=chunk,
-                        attachments=[],
-                        metadata={
-                            "origin_tag": f"bp:{run.id}",
-                            "command_slug": "bp",
-                        },
-                    )
-                    if not ts:
-                        ok = False
-                        break
-                if ok:
-                    sent_bindings += 1
-                else:
-                    failed_bindings += 1
-            except Exception:
+            else:
                 failed_bindings += 1
         return {"sent_bindings": sent_bindings, "failed_bindings": failed_bindings}
 
@@ -357,7 +263,11 @@ class BPCommandHandler(CommandHandler):
                 status_text += f" · fanout sent:{sent_count}"
                 if failed_count:
                     status_text += f" failed:{failed_count}"
-            await self._status_message(trigger, status_text)
+            await post_status_in_source(
+                trigger_message=trigger,
+                text=status_text,
+                origin_tag=f"bp-status:{trigger.id}",
+            )
 
         run.status = "ok"
         run.result_ref = document
diff --git a/core/templates/base.html b/core/templates/base.html
index bc92840..eec83c5 100644
--- a/core/templates/base.html
+++ b/core/templates/base.html
@@ -6,7 +6,7 @@
   <head>
     <meta charset="utf-8">
     <meta name="viewport" content="width=device-width, initial-scale=1">
-    <title>GIA - {{ request.path_info }}</title>
+    <title>{% block browser_title %}{{ request.resolver_match.url_name|default:request.path_info|cut:"_"|cut:"/"|cut:"-"|upper|slice:":3" }}{% endblock %}</title>
     <link rel="shortcut icon" href="{%  static 'favicon.ico' %}">
     <link rel="manifest" href="{% static 'manifest.webmanifest' %}">
     <link rel="stylesheet" href="{% static 'css/bulma.min.css' %}">
diff --git a/core/templates/partials/compose-panel.html b/core/templates/partials/compose-panel.html
index ed4f4d1..31b36ba 100644
--- a/core/templates/partials/compose-panel.html
+++ b/core/templates/partials/compose-panel.html
@@ -97,6 +97,10 @@
           <a class="compose-command-settings-link" href="{% url 'command_routing' %}">Open command routing</a>
         </div>
       </div>
+      <button type="button" class="button is-light is-rounded compose-export-toggle" aria-expanded="false">
+        <span class="icon is-small"><i class="fa-solid fa-layer-group"></i></span>
+        <span>Select/Export</span>
+      </button>
       <button type="button" class="button is-light is-rounded js-ai-trigger" data-kind="drafts">
         <span class="icon is-small"><i class="fa-solid fa-pen"></i></span>
         <span>Drafts</span>
@@ -252,6 +256,75 @@
     {% endfor %}
   </div>
 
+  <div id="{{ panel_id }}-export" class="compose-export is-hidden">
+    <div class="compose-export-head">
+      <p class="compose-export-title">Conversation Range Export</p>
+      <span id="{{ panel_id }}-export-summary" class="compose-export-summary">Select two messages to define a range.</span>
+    </div>
+    <div class="compose-export-controls">
+      <div class="select is-small">
+        <select id="{{ panel_id }}-export-scope">
+          <option value="inside">Inside Range</option>
+          <option value="outside">Outside Range</option>
+        </select>
+      </div>
+      <div class="select is-small">
+        <select id="{{ panel_id }}-export-format">
+          <option value="plain">Plain Text</option>
+          <option value="markdown">Markdown</option>
+          <option value="share">Share Statements</option>
+          <option value="jsonl">JSONL</option>
+          <option value="csv">CSV</option>
+        </select>
+      </div>
+      <details class="compose-export-voice">
+        <summary>Speaker Labels</summary>
+        <div class="compose-export-voice-grid">
+          <div class="compose-export-voice-col">
+            <p class="compose-export-voice-title">Outgoing</p>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-out" class="compose-export-voice-out" value="I said" checked> I said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-out" class="compose-export-voice-out" value="You said"> You said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-out" class="compose-export-voice-out" value="We said"> We said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-out" class="compose-export-voice-out" value="They said"> They said</label>
+          </div>
+          <div class="compose-export-voice-col">
+            <p class="compose-export-voice-title">Incoming</p>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-in" class="compose-export-voice-in" value="They said" checked> They said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-in" class="compose-export-voice-in" value="You said"> You said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-in" class="compose-export-voice-in" value="I said"> I said</label>
+            <label class="radio is-size-7"><input type="radio" name="{{ panel_id }}-voice-in" class="compose-export-voice-in" value="We said"> We said</label>
+          </div>
+        </div>
+      </details>
+      <details class="compose-export-fields">
+        <summary>Fields</summary>
+        <div class="compose-export-fields-grid">
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="text" checked> Text</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="time" checked> Time</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="sender" checked> Sender</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="source_service"> Source</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="source_label"> Source Label</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="direction"> Direction</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="message_id"> Message ID</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="source_message_id"> Source Message ID</label>
+          <label class="checkbox is-size-7"><input type="checkbox" class="compose-export-field" value="ts"> Timestamp</label>
+        </div>
+      </details>
+      <button type="button" id="{{ panel_id }}-export-copy" class="button is-small is-link is-light">Copy</button>
+      <button type="button" id="{{ panel_id }}-export-clear" class="button is-small is-light">Clear</button>
+    </div>
+    <div class="compose-export-presets">
+      <span class="compose-export-help">Click one message for start, second for end. Third click starts a new range.</span>
+    </div>
+    <textarea
+      id="{{ panel_id }}-export-buffer"
+      class="textarea is-small compose-export-buffer"
+      readonly
+      spellcheck="false"
+      rows="10"
+      aria-label="Export conversation history"></textarea>
+  </div>
+
   <div
     id="{{ panel_id }}-thread"
     class="compose-thread"
@@ -270,11 +343,13 @@
     data-engage-preview-url="{{ compose_engage_preview_url }}"
     data-engage-send-url="{{ compose_engage_send_url }}">
     {% for msg in serialized_messages %}
-      <div class="compose-row {% if msg.outgoing %}is-out{% else %}is-in{% endif %}" data-ts="{{ msg.ts }}" data-message-id="{{ msg.id }}"{% if msg.reply_to_id %} data-reply-to-id="{{ msg.reply_to_id }}"{% endif %} data-reply-snippet="{{ msg.display_text|default:msg.text|default:''|truncatechars:120|escape }}">
+      <div class="compose-row {% if msg.outgoing %}is-out{% else %}is-in{% endif %}" data-ts="{{ msg.ts }}" data-message-id="{{ msg.id }}" data-author="{{ msg.author|default:''|escape }}" data-display-ts="{{ msg.display_ts|escape }}" data-source-service="{{ msg.source_service|default:''|escape }}" data-source-label="{{ msg.source_label|default:''|escape }}" data-source-message-id="{{ msg.source_message_id|default:''|escape }}" data-direction="{% if msg.outgoing %}outgoing{% else %}incoming{% endif %}"{% if msg.reply_to_id %} data-reply-to-id="{{ msg.reply_to_id }}"{% endif %} data-reply-snippet="{{ msg.display_text|default:msg.text|default:''|truncatechars:120|escape }}">
         {% if msg.gap_fragments %}
           {% with gap=msg.gap_fragments.0 %}
             <p
               class="compose-latency-chip"
+              data-lag-ms="{{ gap.lag_ms|default:0 }}"
+              data-turn="{% if msg.outgoing %}outgoing{% else %}incoming{% endif %}"
               title="{{ gap.focus|default:'Opponent delay between turns.' }} · Latency {{ gap.lag|default:'-' }}{% if gap.calculation %} · How it is calculated: {{ gap.calculation }}{% endif %}{% if gap.psychology %} · Psychological interpretation: {{ gap.psychology }}{% endif %}">
               <span class="icon is-small"><i class="fa-regular fa-clock"></i></span>
               <span class="compose-latency-val">{{ gap.lag|default:"-" }}</span>
@@ -507,17 +582,36 @@
     gap: 0.2rem;
     background: rgba(247, 249, 252, 0.88);
     border: 1px solid rgba(103, 121, 145, 0.16);
+    position: relative;
+    --latency-pair-color: rgba(103, 121, 145, 0.45);
+    z-index: 2;
   }
   #{{ panel_id }} .compose-latency-val {
     font-weight: 600;
     color: #58667a;
   }
-  #{{ panel_id }} .compose-latency-chip::before,
-  #{{ panel_id }} .compose-latency-chip::after {
-    content: "";
-    width: 0.95rem;
-    height: 1px;
-    background: rgba(101, 119, 141, 0.28);
+  #{{ panel_id }} .compose-latency-chip.is-pace-matched {
+    --latency-pair-color: rgba(43, 133, 74, 0.85);
+    border-color: rgba(43, 133, 74, 0.52);
+    background: rgba(234, 251, 240, 0.98);
+    color: #236140;
+  }
+  #{{ panel_id }} .compose-latency-chip.is-pace-fast {
+    --latency-pair-color: rgba(39, 98, 189, 0.82);
+    border-color: rgba(39, 98, 189, 0.45);
+    background: rgba(234, 244, 255, 0.98);
+    color: #234d8f;
+  }
+  #{{ panel_id }} .compose-latency-chip.is-pace-slow {
+    --latency-pair-color: rgba(191, 95, 36, 0.85);
+    border-color: rgba(191, 95, 36, 0.5);
+    background: rgba(255, 242, 232, 0.98);
+    color: #8e4620;
+  }
+  #{{ panel_id }} .compose-latency-chip.is-pace-matched .compose-latency-val,
+  #{{ panel_id }} .compose-latency-chip.is-pace-fast .compose-latency-val,
+  #{{ panel_id }} .compose-latency-chip.is-pace-slow .compose-latency-val {
+    color: inherit;
   }
   #{{ panel_id }} .compose-bubble {
     max-width: min(85%, 46rem);
@@ -990,24 +1084,31 @@
     align-items: center;
     gap: 0.3rem;
     max-width: 100%;
-    border: 1px solid rgba(0, 0, 0, 0.14);
+    border: 1px solid rgba(47, 79, 122, 0.32);
     border-radius: 999px;
-    padding: 0.12rem 0.45rem;
-    background: rgba(250, 252, 255, 0.95);
+    padding: 0.14rem 0.5rem;
+    background: #f5f9ff;
     font-size: 0.64rem;
     line-height: 1.2;
     min-width: 0;
     color: inherit;
     text-decoration: none;
+    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.8);
+    position: relative;
   }
   #{{ panel_id }} .compose-glance-item.is-equal-size {
-    width: 10.6rem;
-    max-width: 10.6rem;
+    width: 12.8rem;
+    max-width: 12.8rem;
     justify-content: space-between;
   }
   #{{ panel_id }} .compose-glance-item.compose-glance-item-reply {
     gap: 0.22rem;
   }
+  #{{ panel_id }} .compose-glance-item.compose-glance-item-reply .compose-glance-val {
+    white-space: nowrap;
+    font-variant-numeric: tabular-nums;
+    flex: 0 0 auto;
+  }
   #{{ panel_id }} .compose-reply-mini-track {
     width: 2.35rem;
     height: 0.22rem;
@@ -1034,6 +1135,11 @@
     color: #5b6a7c;
     white-space: nowrap;
   }
+  #{{ panel_id }} .compose-glance-key::after {
+    content: ":";
+    margin-left: 0.14rem;
+    color: #7a8ca3;
+  }
   #{{ panel_id }} .compose-glance-val {
     color: #26384f;
     font-weight: 700;
@@ -1041,6 +1147,116 @@
     overflow-wrap: anywhere;
     word-break: break-word;
   }
+  #{{ panel_id }} .compose-row.is-range-anchor .compose-bubble {
+    border-color: rgba(35, 84, 175, 0.68);
+    box-shadow: 0 0 0 2px rgba(35, 84, 175, 0.12);
+  }
+  #{{ panel_id }} .compose-row.is-range-selected .compose-bubble {
+    border-color: rgba(53, 124, 77, 0.44);
+    background: linear-gradient(180deg, rgba(239, 253, 244, 0.95), rgba(255, 255, 255, 0.98));
+  }
+  #{{ panel_id }} .compose-export {
+    margin-top: 0.4rem;
+    margin-bottom: 0.45rem;
+    border: 1px solid rgba(0, 0, 0, 0.14);
+    border-radius: 8px;
+    padding: 0.5rem;
+    background: linear-gradient(180deg, rgba(248, 252, 255, 0.9), rgba(255, 255, 255, 0.98));
+  }
+  #{{ panel_id }} .compose-export.is-hidden {
+    display: none;
+  }
+  #{{ panel_id }} .compose-export-head {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 0.5rem;
+    flex-wrap: wrap;
+    margin-bottom: 0.4rem;
+  }
+  #{{ panel_id }} .compose-export-title {
+    margin: 0;
+    font-size: 0.75rem;
+    font-weight: 700;
+    color: #233651;
+  }
+  #{{ panel_id }} .compose-export-summary {
+    font-size: 0.68rem;
+    color: #5b6a7c;
+  }
+  #{{ panel_id }} .compose-export-controls {
+    display: flex;
+    align-items: center;
+    gap: 0.4rem;
+    flex-wrap: wrap;
+    margin-bottom: 0.35rem;
+  }
+  #{{ panel_id }} .compose-export-fields {
+    border: 1px solid rgba(0, 0, 0, 0.12);
+    border-radius: 6px;
+    background: #fff;
+    padding: 0.18rem 0.34rem;
+  }
+  #{{ panel_id }} .compose-export-voice {
+    border: 1px solid rgba(0, 0, 0, 0.12);
+    border-radius: 6px;
+    background: #fff;
+    padding: 0.18rem 0.34rem;
+  }
+  #{{ panel_id }} .compose-export-voice > summary {
+    cursor: pointer;
+    font-size: 0.68rem;
+    color: #2b3d56;
+    user-select: none;
+  }
+  #{{ panel_id }} .compose-export-voice-grid {
+    margin-top: 0.28rem;
+    display: grid;
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+    gap: 0.2rem 0.6rem;
+    min-width: min(20rem, 72vw);
+  }
+  #{{ panel_id }} .compose-export-voice-col {
+    display: grid;
+    gap: 0.14rem;
+  }
+  #{{ panel_id }} .compose-export-voice-title {
+    margin: 0 0 0.08rem 0;
+    font-size: 0.64rem;
+    color: #5b6a7c;
+    font-weight: 700;
+  }
+  #{{ panel_id }} .compose-export-fields > summary {
+    cursor: pointer;
+    font-size: 0.68rem;
+    color: #2b3d56;
+    user-select: none;
+  }
+  #{{ panel_id }} .compose-export-fields-grid {
+    margin-top: 0.28rem;
+    display: grid;
+    grid-template-columns: repeat(3, minmax(0, 1fr));
+    gap: 0.24rem 0.5rem;
+    min-width: min(26rem, 72vw);
+  }
+  #{{ panel_id }} .compose-export-presets {
+    display: flex;
+    align-items: center;
+    gap: 0.35rem;
+    flex-wrap: wrap;
+    margin-bottom: 0.35rem;
+  }
+  #{{ panel_id }} .compose-export-help {
+    font-size: 0.64rem;
+    color: #657283;
+  }
+  #{{ panel_id }} .compose-export-buffer {
+    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;
+    font-size: 0.72rem;
+    line-height: 1.35;
+    white-space: pre;
+    overflow: auto;
+  }
   #{{ panel_id }} .compose-status-line {
     margin: 0;
     font-size: 0.76rem;
@@ -1487,6 +1703,17 @@
     const lightboxImage = document.getElementById(panelId + "-lightbox-image");
     const lightboxPrev = document.getElementById(panelId + "-lightbox-prev");
     const lightboxNext = document.getElementById(panelId + "-lightbox-next");
+    const exportToggle = panel.querySelector(".compose-export-toggle");
+    const exportBox = document.getElementById(panelId + "-export");
+    const exportSummary = document.getElementById(panelId + "-export-summary");
+    const exportScope = document.getElementById(panelId + "-export-scope");
+    const exportFormat = document.getElementById(panelId + "-export-format");
+    const exportVoiceOut = Array.from(panel.querySelectorAll(".compose-export-voice-out"));
+    const exportVoiceIn = Array.from(panel.querySelectorAll(".compose-export-voice-in"));
+    const exportFieldChecks = Array.from(panel.querySelectorAll(".compose-export-field"));
+    const exportCopy = document.getElementById(panelId + "-export-copy");
+    const exportClear = document.getElementById(panelId + "-export-clear");
+    const exportBuffer = document.getElementById(panelId + "-export-buffer");
     const csrfToken = "{{ csrf_token }}";
     if (lightbox && lightbox.parentElement !== document.body) {
       document.body.appendChild(lightbox);
@@ -1528,6 +1755,9 @@
       seenMessageIds: new Set(),
       replyTimingTimer: null,
       replyTargetId: "",
+      rangeStartId: "",
+      rangeEndId: "",
+      rangeMode: "inside",
     };
     window.giaComposePanels[panelId] = panelState;
     const triggerButtons = Array.from(panel.querySelectorAll(".js-ai-trigger"));
@@ -2187,6 +2417,79 @@
       chip.classList.toggle("is-over-target", !!replyTimingState.isOverTarget);
     };
 
+    const resetLatencyPacingState = function (chip) {
+      if (!chip || !chip.classList) {
+        return;
+      }
+      chip.classList.remove(
+        "is-pace-matched",
+        "is-pace-fast",
+        "is-pace-slow"
+      );
+      if (chip.dataset) {
+        chip.dataset.pacingNote = "";
+      }
+      if (chip.dataset && chip.dataset.baseTitle !== undefined) {
+        chip.title = chip.dataset.baseTitle || "";
+      }
+    };
+
+    const applyLatencyPacingPairs = function () {
+      if (!thread) {
+        return;
+      }
+      const chips = Array.from(thread.querySelectorAll(".compose-latency-chip"));
+      chips.forEach(function (chip) {
+        if (!chip.dataset.baseTitle) {
+          chip.dataset.baseTitle = String(chip.title || "");
+        }
+        resetLatencyPacingState(chip);
+      });
+      if (chips.length < 2) {
+        return;
+      }
+      for (let index = 1; index < chips.length; index += 1) {
+        const prev = chips[index - 1];
+        const curr = chips[index];
+        const prevMs = toInt(prev.dataset.lagMs || 0);
+        const currMs = toInt(curr.dataset.lagMs || 0);
+        const prevTurn = String(prev.dataset.turn || "");
+        const currTurn = String(curr.dataset.turn || "");
+        if (!prevMs || !currMs || !prevTurn || !currTurn || prevTurn === currTurn) {
+          continue;
+        }
+        const ratio = currMs / prevMs;
+        const pct = Math.max(0, Math.round(ratio * 100));
+        let paceClass = "is-pace-matched";
+        let paceLabel = "Matched turn pacing";
+        if (pct < 80) {
+          paceClass = "is-pace-fast";
+          paceLabel = "Faster than the previous turn";
+        } else if (pct > 125) {
+          paceClass = "is-pace-slow";
+          paceLabel = "Slower than the previous turn";
+        }
+        if (
+          !prev.classList.contains("is-pace-matched")
+          && !prev.classList.contains("is-pace-fast")
+          && !prev.classList.contains("is-pace-slow")
+        ) {
+          prev.classList.add(paceClass);
+        }
+        curr.classList.add(paceClass);
+        if (!String(prev.dataset.pacingNote || "").trim()) {
+          prev.dataset.pacingNote = "Pacing: " + paceLabel;
+        }
+        prev.title = [String(prev.dataset.baseTitle || ""), String(prev.dataset.pacingNote || "")]
+          .filter(Boolean)
+          .join(" | ");
+        curr.dataset.pacingNote = "Pacing: " + paceLabel;
+        curr.title = [String(curr.dataset.baseTitle || ""), "Pacing: " + paceLabel]
+          .filter(Boolean)
+          .join(" | ");
+      }
+    };
+
     const updateGlanceFromState = function () {
       const items = [];
       if (glanceState.gap) {
@@ -2218,6 +2521,20 @@
           url: insightUrlForMetric(metricSlug),
         });
       });
+      if (!glanceState.metrics || !glanceState.metrics.length) {
+        items.push({
+          label: "Stability Score",
+          value: "n/a",
+          tooltip: "No stability score available yet for this conversation.",
+          url: "",
+        });
+        items.push({
+          label: "Stability Confidence",
+          value: "n/a",
+          tooltip: "No stability confidence available yet for this conversation.",
+          url: "",
+        });
+      }
       renderGlanceItems(items);
     };
 
@@ -2263,6 +2580,8 @@
       }
       const chip = document.createElement("p");
       chip.className = "compose-latency-chip";
+      chip.dataset.lagMs = String(gap.lag_ms || 0);
+      chip.dataset.turn = msg.outgoing ? "outgoing" : "incoming";
       chip.title = latencyTooltip(gap);
       const icon = document.createElement("span");
       icon.className = "icon is-small";
@@ -2317,6 +2636,12 @@
       row.dataset.replySnippet = normalizeSnippet(
         msg.display_text || msg.text || (msg.image_url ? "" : "(no text)")
       );
+      row.dataset.author = String(msg.author || "");
+      row.dataset.displayTs = String(msg.display_ts || msg.ts || "");
+      row.dataset.sourceService = String(msg.source_service || "");
+      row.dataset.sourceLabel = String(msg.source_label || "");
+      row.dataset.sourceMessageId = String(msg.source_message_id || "");
+      row.dataset.direction = outgoing ? "outgoing" : "incoming";
       if (msg.reply_to_id) {
         row.dataset.replyToId = String(msg.reply_to_id || "");
       }
@@ -2482,6 +2807,7 @@
       }
       row.appendChild(bubble);
       insertRowByTs(row);
+      applyLatencyPacingPairs();
       wireImageFallbacks(row);
       bindReplyReferences(row);
       updateGlanceFromMessage(msg);
@@ -2556,6 +2882,16 @@
         }
         return;
       }
+      const rowClick = ev.target.closest && ev.target.closest(".compose-row[data-message-id]");
+      if (
+        rowClick
+        && exportBox
+        && !exportBox.classList.contains("is-hidden")
+        && !ev.target.closest(".compose-reply-link")
+      ) {
+        setRangeAnchor(rowClick.dataset.messageId || "");
+        return;
+      }
       const btn = ev.target.closest && ev.target.closest('.js-receipt-trigger');
       if (!btn) return;
       if (activeReceiptBtn === btn && !receiptPopover.classList.contains('is-hidden')) {
@@ -2631,6 +2967,7 @@
         scrollToBottom(shouldStick);
       }
       updateReplyTimingUi();
+      updateExportBuffer();
     };
 
     const applyTyping = function (typingPayload) {
@@ -2866,6 +3203,344 @@
       return thread.querySelector('.compose-row[data-message-id="' + key + '"]');
     };
 
+    const allMessageRows = function () {
+      return Array.from(thread.querySelectorAll(".compose-row[data-message-id]"));
+    };
+
+    const selectedRangeRows = function () {
+      const rows = allMessageRows();
+      if (!rows.length || !panelState.rangeStartId) {
+        return [];
+      }
+      const startIndex = rows.findIndex(function (row) {
+        return String(row.dataset.messageId || "") === String(panelState.rangeStartId || "");
+      });
+      if (startIndex < 0) {
+        return [];
+      }
+      let endIndex = startIndex;
+      if (panelState.rangeEndId) {
+        const idx = rows.findIndex(function (row) {
+          return String(row.dataset.messageId || "") === String(panelState.rangeEndId || "");
+        });
+        if (idx >= 0) {
+          endIndex = idx;
+        }
+      }
+      const lo = Math.min(startIndex, endIndex);
+      const hi = Math.max(startIndex, endIndex);
+      if (String(panelState.rangeMode || "inside") === "outside") {
+        return rows.filter(function (_row, idx) {
+          return idx < lo || idx > hi;
+        });
+      }
+      return rows.filter(function (_row, idx) {
+        return idx >= lo && idx <= hi;
+      });
+    };
+
+    const updateRangeSelectionUi = function () {
+      const selectedSet = new Set(
+        selectedRangeRows().map(function (row) {
+          return String(row.dataset.messageId || "");
+        })
+      );
+      allMessageRows().forEach(function (row) {
+        const id = String(row.dataset.messageId || "");
+        row.classList.toggle("is-range-selected", selectedSet.has(id));
+        row.classList.toggle("is-range-anchor", id === String(panelState.rangeStartId || "") || id === String(panelState.rangeEndId || ""));
+      });
+    };
+
+    const messageRowsToExportRecords = function () {
+      return selectedRangeRows().map(function (row) {
+        const bodyNode = row.querySelector(".compose-body");
+        const text = String(bodyNode ? bodyNode.textContent || "" : "").trim();
+        const authorRaw = String(row.dataset.author || "").trim();
+        const author = authorRaw || (row.classList.contains("is-out") ? "USER" : "CONTACT");
+        const when = String(row.dataset.displayTs || "").trim();
+        return {
+          message_id: String(row.dataset.messageId || ""),
+          ts: toInt(row.dataset.ts || 0),
+          sender: author,
+          time: when,
+          direction: String(row.dataset.direction || (row.classList.contains("is-out") ? "outgoing" : "incoming")),
+          source_service: String(row.dataset.sourceService || "").trim(),
+          source_label: String(row.dataset.sourceLabel || "").trim(),
+          source_message_id: String(row.dataset.sourceMessageId || "").trim(),
+          text: text || "(no text)",
+        };
+      });
+    };
+
+    const selectedExportFields = function () {
+      const defaults = ["text", "time", "sender"];
+      const picked = exportFieldChecks
+        .filter(function (node) { return !!(node && node.checked); })
+        .map(function (node) { return String(node.value || "").trim(); })
+        .filter(Boolean);
+      return picked.length ? picked : defaults;
+    };
+
+    const timeFieldNode = function () {
+      return exportFieldChecks.find(function (node) {
+        return String(node.value || "").trim() === "time";
+      }) || null;
+    };
+
+    const syncExportFieldLocks = function () {
+      const format = String(exportFormat && exportFormat.value ? exportFormat.value : "plain");
+      const timeNode = timeFieldNode();
+      if (!timeNode) {
+        return;
+      }
+      if (format === "share") {
+        timeNode.checked = true;
+        timeNode.disabled = true;
+      } else {
+        timeNode.disabled = false;
+      }
+    };
+
+    const orderedExportFields = function (fields) {
+      const seen = new Set();
+      const input = Array.isArray(fields) ? fields.slice() : [];
+      const normalized = input.filter(function (field) {
+        const key = String(field || "").trim();
+        if (!key || seen.has(key)) {
+          return false;
+        }
+        seen.add(key);
+        return true;
+      });
+      const priority = ["time", "sender"];
+      const ordered = [];
+      priority.forEach(function (key) {
+        if (normalized.includes(key)) {
+          ordered.push(key);
+        }
+      });
+      normalized.forEach(function (key) {
+        if (!ordered.includes(key)) {
+          ordered.push(key);
+        }
+      });
+      return ordered;
+    };
+
+    const selectedVoiceLabel = function (nodes, fallback) {
+      const match = (nodes || []).find(function (node) {
+        return !!(node && node.checked);
+      });
+      return String(match && match.value ? match.value : fallback || "").trim();
+    };
+
+    const buildShareStatements = function (records) {
+      const outLabel = selectedVoiceLabel(exportVoiceOut, "I said");
+      const inLabel = selectedVoiceLabel(exportVoiceIn, "They said");
+      const lines = [];
+      let previous = null;
+      records.forEach(function (row) {
+        const speaker = row.direction === "outgoing" ? "you" : "they";
+        const speakerLabel = speaker === "you" ? (outLabel + ": ") : (inLabel + ": ");
+        const timePrefix = row.time ? ("[" + row.time + "] ") : "";
+        if (!previous) {
+          lines.push(timePrefix + speakerLabel + row.text);
+          previous = row;
+          return;
+        }
+        const deltaMs = Math.max(0, toInt(row.ts) - toInt(previous.ts));
+        const waitLabel = formatElapsedCompact(deltaMs || 0);
+        const phrasing = speaker === "you"
+          ? ("After " + waitLabel + ", " + outLabel + ": ")
+          : ("After " + waitLabel + ", " + inLabel + ": ");
+        lines.push(timePrefix + phrasing + row.text);
+        previous = row;
+      });
+      return lines.join("\n");
+    };
+
+    const toCsvCell = function (value) {
+      const text = String(value || "");
+      if (!/[\",\n]/.test(text)) {
+        return text;
+      }
+      return '"' + text.replace(/"/g, '""') + '"';
+    };
+
+    const exportTextForRecords = function (records) {
+      const format = String(exportFormat && exportFormat.value ? exportFormat.value : "plain");
+      const fields = orderedExportFields(selectedExportFields());
+      if (!records.length) {
+        return "";
+      }
+      if (format === "share") {
+        return buildShareStatements(records);
+      }
+      if (format === "jsonl") {
+        return records.map(function (row) {
+          const payload = {};
+          fields.forEach(function (field) {
+            payload[field] = row[field];
+          });
+          return JSON.stringify(payload);
+        }).join("\n");
+      }
+      if (format === "csv") {
+        const header = fields.slice();
+        const rows = [header.map(toCsvCell).join(",")];
+        records.forEach(function (row) {
+          const line = fields.map(function (field) {
+            return toCsvCell(row[field]);
+          });
+          rows.push(line.join(","));
+        });
+        return rows.join("\n");
+      }
+      if (format === "markdown") {
+        return records.map(function (row) {
+          const meta = fields.filter(function (field) { return field !== "text"; }).map(function (field) {
+            const value = row[field];
+            if (value === undefined || value === null || value === "") {
+              return "";
+            }
+            if (field === "time") {
+              return "[" + String(value) + "]";
+            }
+            return "**" + field + "**=" + String(value);
+          }).filter(Boolean).join(" ");
+          const text = fields.includes("text") ? String(row.text || "") : "";
+          if (meta && text) {
+            return "- " + meta + " | " + text;
+          }
+          return "- " + (meta || text);
+        }).join("\n");
+      }
+      return records.map(function (row) {
+        const parts = [];
+        fields.forEach(function (field) {
+          const value = row[field];
+          if (value === undefined || value === null || value === "") {
+            return;
+          }
+          if (field === "text") {
+            parts.push(String(value));
+          } else if (field === "time") {
+            parts.push("[" + String(value) + "]");
+          } else {
+            parts.push(field + "=" + String(value));
+          }
+        });
+        return parts.join(" ");
+      }).join("\n");
+    };
+
+    const updateExportBuffer = function () {
+      if (!exportBuffer) {
+        return;
+      }
+      const records = messageRowsToExportRecords();
+      exportBuffer.value = exportTextForRecords(records);
+      if (exportSummary) {
+        const count = records.length;
+        const modeLabel = String(panelState.rangeMode || "inside");
+        if (!panelState.rangeStartId) {
+          exportSummary.textContent = "Select two messages to define a range.";
+        } else if (!panelState.rangeEndId) {
+          exportSummary.textContent = "Start set. Pick an end message.";
+        } else {
+          exportSummary.textContent = count + " messages selected (" + modeLabel + ").";
+        }
+      }
+      updateRangeSelectionUi();
+    };
+
+    const setRangeAnchor = function (messageId) {
+      const id = String(messageId || "").trim();
+      if (!id) {
+        return;
+      }
+      if (!panelState.rangeStartId || (panelState.rangeStartId && panelState.rangeEndId)) {
+        panelState.rangeStartId = id;
+        panelState.rangeEndId = "";
+      } else if (panelState.rangeStartId && !panelState.rangeEndId) {
+        panelState.rangeEndId = id;
+      }
+      updateExportBuffer();
+    };
+
+    const clearRangeSelection = function () {
+      panelState.rangeStartId = "";
+      panelState.rangeEndId = "";
+      updateExportBuffer();
+    };
+
+    const initExportUi = function () {
+      updateExportBuffer();
+      if (exportToggle && exportBox) {
+        exportToggle.addEventListener("click", function () {
+          const hidden = exportBox.classList.toggle("is-hidden");
+          exportToggle.setAttribute("aria-expanded", hidden ? "false" : "true");
+          if (!hidden && exportBuffer) {
+            exportBuffer.focus();
+            exportBuffer.select();
+          }
+        });
+      }
+      if (exportScope) {
+        exportScope.addEventListener("change", function () {
+          panelState.rangeMode = String(exportScope.value || "inside");
+          updateExportBuffer();
+        });
+      }
+      if (exportFormat) {
+        exportFormat.addEventListener("change", function () {
+          syncExportFieldLocks();
+          updateExportBuffer();
+        });
+      }
+      exportVoiceOut.forEach(function (node) { node.addEventListener("change", updateExportBuffer); });
+      exportVoiceIn.forEach(function (node) { node.addEventListener("change", updateExportBuffer); });
+      exportFieldChecks.forEach(function (node) {
+        node.addEventListener("change", updateExportBuffer);
+      });
+      if (exportCopy) {
+        exportCopy.addEventListener("click", async function () {
+          if (!exportBuffer) {
+            return;
+          }
+          const text = String(exportBuffer.value || "");
+          if (!text) {
+            setStatus("No export text available for current selection.", "warning");
+            return;
+          }
+          try {
+            await navigator.clipboard.writeText(text);
+            setStatus("Copied selected conversation export.", "success");
+          } catch (err) {
+            exportBuffer.focus();
+            exportBuffer.select();
+            setStatus("Clipboard blocked. Press Ctrl+C to copy selected export text.", "warning");
+          }
+        });
+      }
+      if (exportClear) {
+        exportClear.addEventListener("click", function () {
+          clearRangeSelection();
+        });
+      }
+      if (exportBuffer) {
+        exportBuffer.addEventListener("keydown", function (event) {
+          if ((event.ctrlKey || event.metaKey) && String(event.key || "").toLowerCase() === "a") {
+            event.preventDefault();
+            exportBuffer.select();
+          }
+        });
+      }
+      syncExportFieldLocks();
+      updateExportBuffer();
+    };
+
     const flashReplyTarget = function (row) {
       if (!row) {
         return;
@@ -2967,6 +3642,7 @@
       });
     };
     bindReplyReferences(panel);
+    initExportUi();
     if (replyClearBtn) {
       replyClearBtn.addEventListener("click", function () {
         clearReplyTarget();
@@ -3045,6 +3721,7 @@
         metaLine.textContent = titleCase(service) + " · " + identifier;
       }
       clearReplyTarget();
+      clearRangeSelection();
       if (panelState.socket) {
         try {
           panelState.socket.close();
@@ -3780,10 +4457,10 @@
       document.addEventListener("keydown", panelState.lightboxKeyHandler);
     }
     panelState.resizeHandler = function () {
-      if (!popover || popover.classList.contains("is-hidden")) {
-        return;
+      if (popover && !popover.classList.contains("is-hidden")) {
+        positionPopover(panelState.activePanel);
       }
-      positionPopover(panelState.activePanel);
+      applyLatencyPacingPairs();
     };
     window.addEventListener("resize", panelState.resizeHandler);
     document.addEventListener("mousedown", panelState.docClickHandler);
@@ -4008,6 +4685,7 @@
     document.body.addEventListener("composeSendResult", panelState.sendResultHandler);
 
     hydrateBodyUrlsAsImages(thread);
+    applyLatencyPacingPairs();
     updateReplyTimingUi();
     panelState.replyTimingTimer = setInterval(updateReplyTimingUi, 1000);
     scrollToBottom(true);
diff --git a/core/views/compose.py b/core/views/compose.py
index 32c0da3..ac0fb3a 100644
--- a/core/views/compose.py
+++ b/core/views/compose.py
@@ -440,10 +440,14 @@ def _serialize_message(msg: Message) -> dict:
     read_delta = int(read_ts - ts_val) if read_ts and ts_val else None
     # Human friendly delta strings
     delivered_delta_display = (
-        _format_gap_duration(delivered_delta) if delivered_delta is not None else ""
+        _format_gap_duration(delivered_delta)
+        if delivered_delta is not None and int(delivered_delta) > 0
+        else ""
     )
     read_delta_display = (
-        _format_gap_duration(read_delta) if read_delta is not None else ""
+        _format_gap_duration(read_delta)
+        if read_delta is not None and int(read_delta) > 0
+        else ""
     )
     # Receipt payload and metadata
     receipt_payload = msg.receipt_payload or {}
@@ -850,8 +854,11 @@ def _serialize_messages_with_artifacts(
             and current_ts >= prev_ts
         ):
             block_gap_ms = current_ts - prev_ts
-            serialized[idx]["block_gap_ms"] = int(block_gap_ms)
-            serialized[idx]["block_gap_display"] = _format_gap_duration(block_gap_ms)
+            if int(block_gap_ms) > 0:
+                serialized[idx]["block_gap_ms"] = int(block_gap_ms)
+                serialized[idx]["block_gap_display"] = _format_gap_duration(
+                    block_gap_ms
+                )
 
         if (
             prev_msg is not None
@@ -937,6 +944,23 @@ def _glance_items_from_state(gap_fragment=None, metric_fragments=None, person_id
                 "url": _insight_detail_url(person_id, metric.get("slug")),
             }
         )
+    if not metric_fragments:
+        items.extend(
+            [
+                {
+                    "label": "Stability Score",
+                    "value": "n/a",
+                    "tooltip": "No stability score available yet for this conversation.",
+                    "url": "",
+                },
+                {
+                    "label": "Stability Confidence",
+                    "value": "n/a",
+                    "tooltip": "No stability confidence available yet for this conversation.",
+                    "url": "",
+                },
+            ]
+        )
     return items[:3]
 
 
@@ -1767,7 +1791,11 @@ def _command_options_for_channel(user, service: str, identifier: str) -> list[di
 
 
 def _compose_urls(service, identifier, person_id):
-    query = {"service": service, "identifier": identifier}
+    service_key = _default_service(service)
+    identifier_value = str(identifier or "").strip()
+    if service_key == "whatsapp" and "@" in identifier_value:
+        identifier_value = identifier_value.split("@", 1)[0].strip()
+    query = {"service": service_key, "identifier": identifier_value}
     if person_id:
         query["person"] = str(person_id)
     payload = urlencode(query)
@@ -1997,14 +2025,26 @@ def _recent_manual_contacts(
     if not all_rows:
         return []
 
+    def _normalize_recent_identifier(service_value: str, identifier_value: str) -> str:
+        svc = _default_service(service_value)
+        raw = str(identifier_value or "").strip()
+        if svc == "whatsapp" and "@" in raw:
+            return raw.split("@", 1)[0].strip()
+        return raw
+
     current_service_key = _default_service(current_service)
-    current_identifier_value = str(current_identifier or "").strip()
+    current_identifier_value = _normalize_recent_identifier(
+        current_service_key, str(current_identifier or "").strip()
+    )
     current_person_id = str(current_person.id) if current_person else ""
 
     row_by_key = {
         (
             str(row.get("service") or "").strip().lower(),
-            str(row.get("identifier") or "").strip(),
+            _normalize_recent_identifier(
+                str(row.get("service") or "").strip().lower(),
+                str(row.get("identifier") or "").strip(),
+            ),
         ): row
         for row in all_rows
     }
@@ -2019,7 +2059,9 @@ def _recent_manual_contacts(
         if not person_id:
             continue
         service_key = _default_service(link.service)
-        identifier_value = str(link.identifier or "").strip()
+        identifier_value = _normalize_recent_identifier(
+            service_key, str(link.identifier or "").strip()
+        )
         if not identifier_value:
             continue
         by_person_service.setdefault(person_id, {})
@@ -2042,9 +2084,13 @@ def _recent_manual_contacts(
         .order_by("-ts", "-id")[:1000]
     )
     for service_value, identifier_value in recent_values:
+        service_key = _default_service(service_value)
+        normalized_identifier = _normalize_recent_identifier(
+            service_key, str(identifier_value or "").strip()
+        )
         key = (
-            _default_service(service_value),
-            str(identifier_value or "").strip(),
+            service_key,
+            normalized_identifier,
         )
         if not key[1] or key in seen_keys:
             continue
@@ -2113,6 +2159,9 @@ def _recent_manual_contacts(
                         ).strip()
                         break
             selected_identifier = selected_identifier or identifier_value
+            selected_identifier = _normalize_recent_identifier(
+                selected_service, selected_identifier
+            )
             selected_urls = _compose_urls(
                 selected_service,
                 selected_identifier,
@@ -2134,6 +2183,7 @@ def _recent_manual_contacts(
                 svc_identifier = str(
                     (service_map.get(svc) or {}).get("identifier") or ""
                 ).strip()
+                svc_identifier = _normalize_recent_identifier(svc, svc_identifier)
                 row[f"{svc}_identifier"] = svc_identifier
                 if svc_identifier:
                     svc_urls = _compose_urls(svc, svc_identifier, person_id)
@@ -2150,7 +2200,9 @@ def _recent_manual_contacts(
             row["service_label"] = _service_label(service_key)
             for svc in ("signal", "whatsapp", "instagram", "xmpp"):
                 row[f"{svc}_identifier"] = (
-                    identifier_value if svc == service_key else ""
+                    _normalize_recent_identifier(service_key, identifier_value)
+                    if svc == service_key
+                    else ""
                 )
                 row[f"{svc}_compose_url"] = (
                     row.get("compose_url") if svc == service_key else ""
@@ -2161,7 +2213,11 @@ def _recent_manual_contacts(
 
         row["is_active"] = (
             row.get("service") == current_service_key
-            and str(row.get("identifier") or "").strip() == current_identifier_value
+            and _normalize_recent_identifier(
+                str(row.get("service") or "").strip().lower(),
+                str(row.get("identifier") or "").strip(),
+            )
+            == current_identifier_value
         )
         rows.append(row)
         if len(rows) >= limit: