Improve tasks and backdate insights

core/views/workspace.py

@@ -2375,7 +2375,7 @@ def _refresh_conversation_stability(conversation, user, person):
             session__identifier__in=identifiers,
         )
         .order_by("ts")
-        .values("ts", "sender_uuid", "session__identifier__service")
+        .values("ts", "sender_uuid", "custom_author", "session__identifier__service")
     )
     if not rows:
         conversation.stability_state = WorkspaceConversation.StabilityState.CALIBRATING
@@ -2446,7 +2446,13 @@ def _refresh_conversation_stability(conversation, user, person):
     for row in rows:
         ts = int(row["ts"] or 0)
         sender = str(row.get("sender_uuid") or "").strip()
-        is_inbound = sender in identifier_values
+        author = str(row.get("custom_author") or "").strip().upper()
+        if author in {"USER", "BOT"}:
+            is_inbound = False
+        elif author == "OTHER":
+            is_inbound = True
+        else:
+            is_inbound = sender in identifier_values
         direction = "in" if is_inbound else "out"
         day_key = datetime.fromtimestamp(ts / 1000, tz=timezone.utc).date().isoformat()
         daily_counts[day_key] = daily_counts.get(day_key, 0) + 1