diff --git a/handler/transactions.py b/handler/transactions.py
index 0fceebf..ffadf07 100644
--- a/handler/transactions.py
+++ b/handler/transactions.py
@@ -439,6 +439,94 @@ class Transactions(util.Base):
             return True
         return False
 
+    def find_trades_by_uid(self, uid):
+        """
+        Find a list of trade IDs and references by a customer UID.
+        :return: tuple of (platform, trade_id, reference, currency)
+        """
+        platform, username = self.get_uid(uid)
+        refs = self.get_refs()
+        matching_trades = []
+        for reference in refs:
+            ref_data = self.get_ref(reference)
+            tx_platform = ref_data["subclass"]
+            tx_username = ref_data["buyer"]
+            trade_id = ref_data["id"]
+            currency = ref_data["currency"]
+            if tx_platform == platform and tx_username == username:
+                to_append = (platform, trade_id, reference, currency)
+                matching_trades.append(to_append)
+        return matching_trades
+
+    def user_verification_successful(self, uid):
+        """
+        A user has successfully completed verification.
+        """
+        self.log.info(f"User has completed verification: {uid}")
+        trade_list = self.find_trades_by_uid(uid)
+        for platform, trade_id, reference, currency in trade_list:
+            self.log.info(f"Sending bank details/reference for {platform}/{reference}")
+            self.send_bank_details(platform, currency, trade_id)
+            self.send_reference(platform, trade_id, reference)
+
+    def create_uid(self, platform, username):
+        return f"{platform}|{username}"
+
+    def get_uid(self, external_user_id):
+        """
+        Get the platform and username from the external user ID.
+        """
+        spl = external_user_id.split("|")
+        if not len(spl) == 2:
+            self.log.error(f"Split invalid, cannot get customer: {spl}")
+            return False
+        platform, username = spl
+        return (platform, username)
+
+    def get_send_settings(self, platform):
+        if platform == "agora":
+            send_setting = settings.Agora.Send
+            post_message = self.agora.agora.contact_message_post
+        elif platform == "lbtc":
+            send_setting = settings.LocalBitcoins.Send
+            post_message = self.lbtc.lbtc.contact_message_post
+
+        return (send_setting, post_message)
+
+    def send_reference(self, platform, trade_id, reference):
+        """
+        Send the reference to a customer.
+        """
+        send_setting, post_message = self.get_send_settings(platform)
+        if send_setting == "1":
+            post_message(
+                trade_id,
+                f"When sending the payment please use reference code: {reference}",
+            )
+
+    def send_verification_url(self, platform, uid, trade_id):
+        send_setting, post_message = self.get_send_settings(platform)
+        if send_setting == "1":
+            auth_url = self.ux.verify.create_applicant_and_get_link(uid)
+            post_message(
+                trade_id,
+                f"Hi! To continue the trade, please complete the verification form: {auth_url}",
+            )
+
+    def send_bank_details(self, platform, currency, trade_id):
+        """
+        Send the bank details to a trade.
+        """
+        send_setting, post_message = self.get_send_settings(platform)
+        if send_setting == "1":
+            account_info = self.markets.get_matching_account_details(platform, currency)
+            formatted_account_info = self.markets.format_payment_details(currency, account_info)
+            print("formatted", formatted_account_info)
+            post_message(
+                trade_id,
+                f"Payment details: \n{formatted_account_info}",
+            )
+
     def new_trade(
         self,
         subclass,
@@ -475,17 +563,18 @@ class Transactions(util.Base):
             r.hmset(f"trade.{reference}", to_store)
             self.irc.sendmsg(f"Generated reference for {trade_id}: {reference}")
             self.ux.notify.notify_new_trade(amount, currency)
-            if subclass == "agora":
-                send_setting = settings.Agora.Send
-                post_message = self.agora.agora.contact_message_post
-            elif subclass == "lbtc":
-                send_setting = settings.LocalBitcoins.Send
-                post_message = self.lbtc.lbtc.contact_message_post
-            if send_setting == "1":
-                post_message(
-                    trade_id,
-                    f"Hi! When sending the payment please use reference code: {reference}",
-                )
+            uid = self.create_uid(subclass, buyer)
+            print("UID of new trade", uid)
+            verified = self.ux.verify.get_external_user_id_status(uid)
+            if verified != "GREEN":
+                self.log.info(f"UID {uid} is not verified, sending link.")
+                self.send_verification_url(subclass, uid, trade_id)
+                return
+            else:  # User is verified
+                self.log.info(f"UID {uid} is verified.")
+                self.log.info(f"Sending bank details/reference for {subclass}/{reference}")
+                self.send_bank_details(subclass, currency, trade_id)
+                self.send_reference(subclass, trade_id, reference)
         if existing_ref:
             return util.convert(existing_ref)
         else: